@Anonymous User wrote:
Hello,
I've just signed up for a 14 day trial and I'm unable to watch anything at all.
I'm signed in to the site, using Firefox with Silverlight enabled and up to date but as soon as I press play on anything I just get a blank box, without even an error message.
Any ideas anyone?
Thank you in advance.
Lisa
Hi @Anonymous User
First things first, if you're using Windows what version of Windows are you using because if you're using Windows 8 or Windows 10 you shouldn't be using Silverlight any more
If you're using Windows 8 or above you can use the now TV Windows 8/10 app instead of Silverlight. This bypasses Silverlight completely, which means you should have far less issues. The app can be downloaded using the Microsoft store on Windows 8/10. It is downloaded and installed free of charge, but you will need a Microsoft account.
Be aware that the nowTV app will be seen as a different device by now TVs systems. So if you have four devices in your account. You would need to remove one of them
Another bonus of the Windows 8 app is that you get 720p HD on demand.
If you run into into device management issues live chat might sort this out for you. If you explain the problems you've been having with Silverlight and the fact that you have Windows 8\10.
Also be aware that if you're using the Windows app you need to be using a display which is connected using DVI, HDMI or display port (this includes mini display port) . You can't use display which is connected using VGA . This is because VGA does not support HDCP. If you're using a laptop, you will be fine to use any laptop which is quoted as having a HD display , but to be aware, you won't be able to connect a laptop to an external display using VGA.
To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat".
If you are using Windows 7 or using a Mac and therefore have no choice but to use Silverlight post back and either myself, a fellow community member or a member of now TV staff will do our best to help you.Smiley Happy
Hope that helps Smiley Happy
I do not work for Now . I am simply a Now customer trying to help I am a
Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
