02-01-2017 15:47
02-01-2017 15:50
@Anonymous User
Welcome to the forum.
Have a look at the following help page which explains what is happening
http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box
It's a case of messing around with the HDMI cable and TV until it works .... I find just changing the input on the TV to freeview and back again sorts it, but you might need to take the HDMI cable out of the box and TV then plug it back again, turn TV off and on again, power down the box and back up again etc. until you find the 'magic cure'!
Start off by unplugging both TV and box at the mains, unplugging both ends of the HDMI cable and reconnect, then plug box and TV back in and see if it works.
02-01-2017 15:59