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Newbie

Sky Sports: Error Connecting please try again...

Hi,

 

I am trying to watch Sky Sports 1 live, i have a day pass jut activated.

 

However it is not playing and is displaying a error message at the top of the page which says.....

 

'There's an error connecting, please try again in a few moments. Service updates can be found on our community.'

 

I am using Firefox.

 

Thanks

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Scholar 2

Re: NowTV Not working

Hello, @Gazmcfc11

 

It sounds like a problem with your connection source. Could you please click here to run a free speed test, which will determine the quality of your Internet connection. We want to see a minimum of 3Mbps on the results, otherwise, streaming with NOW TV will be impaired with either buffering or a connection failure.

 

If the connection results are on or above 3Mbps, try streaming Sky Sports on another registered device, and if the problem replicates, move onto another connection, if possible. If the stream begins to work on another connection, we can narrow the problem down to your network.

 

Please let me know the outcome of your troubleshooting. You can address me in your post with @Osculogic to let me know you've replied. 

 

Thanks!

 

Osculogic

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Scholar 2

Re: NowTV Not working

Hello, @Gazmcfc11

 

It sounds like a problem with your connection source. Could you please click here to run a free speed test, which will determine the quality of your Internet connection. We want to see a minimum of 3Mbps on the results, otherwise, streaming with NOW TV will be impaired with either buffering or a connection failure.

 

If the connection results are on or above 3Mbps, try streaming Sky Sports on another registered device, and if the problem replicates, move onto another connection, if possible. If the stream begins to work on another connection, we can narrow the problem down to your network.

 

Please let me know the outcome of your troubleshooting. You can address me in your post with @Osculogic to let me know you've replied. 

 

Thanks!

 

Osculogic

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Advocate

Re: NowTV Not working

I have the same issue and also using firefox. Download speeds of 37MB/s so not a broadband issue

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Advocate

Re: NowTV Not working

This is rubbish I will be cancelling the payment with my credit card unless its sorted in 5 mins

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Advocate

Re: NowTV Not working

It seems to work in safari on a mac

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Expert 2

Re: NowTV Not working

@themxy1 Great to hear that it's is working on safari on your Mac. Please let us know if you have this problem again and enjoy the match!! 

I hope I've helped! If I have please take a moment to click the thanks button 🙂

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Champion 3

Re: NowTV Not working

Dear Forum Members

 

I can't swear to this but I have heard that Firefox has had (or still is having) problems playing videos and some websites are recommending using another browser, such as Safari.

 

 

UK Bob

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Community Manager
Community Manager

Re: NowTV Not working

 

 

 

 

This topic has now been locked as a solution has been provided.

 

 

 

If your question hasn't been answered please click here to start a new topic.

 

 

 

 

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