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Anonymous User
Not applicable

I want to cancel auto renew

Need help OOi had an offer for four months sky sports for twenty quid. It would not let me but this but took out the full thirty quid so how do I cancel my auto renewal as I don't like the way i am tied i n and now tv make it very hard to get out of it

2 Replies
Legend 5
Legend 5

@Anonymous User


Welcome to the forum. You can stop auto-renew by cancelling your pass by going to your My Account > My Passes page

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.You should receive an email confirmation but you might want to take a screenshot of the cancelled pass as well.

If you'd still like the offer you were emailed try popping onto live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

clarity please!!! does selecting cancel terminate access to those channels immediately or at the end of the currently paid up period?