If you are in touch with Now over this, then there isn’t much we, as customers like you, can add here 😢
You could post something on their Twitter feed, I guess, get a bit more exposure there, or start a complaint via Ofcom, or Resolva, or whatever arbitration services Now subscribe to.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
