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Setup & Performance

Discussions

Everything is a joke

My broadband should go live on 8/10 but now is 11/10 and nothing happened. I contacted them for asking about what’s wrong with my broadband and they said because of Openreach and they transfered my case to Tier 2 team and I need to wait 72 hours for ...

Using NOW TV Stick in Holland

Hello everyone I've read you can use the NOW TV Stick in EU Countries, this is GREAT ! It means i can watch the SKY Box Office fight on 10th Nov when i'm in Holland, however, do i need to download a VPN or will it just work as it normally does at hom...

Resolved! Devices have vanished

Yesterday I set up the entertainment pass and started watching a programme on an Xbox. All of a sudden we got a msg saying you have used all 4 devices. Only 3 were on my device list so went to check and it's saying I have 0 devices . It's been like t...

Connection speeds

Hi all Just moved over to Nows FabFibre. I have a Now Hub Two. I was wondering what's the fastest connection speed I'll see in the stats page ? Yes i know this probably won't be the actual speeds. Also in the 10 day learning process if it's lowered w...

Connection drops

I’ve been with NowTV fibre for a while and whilst it’s mostly been great over the past month I seeing dropped connections 3/4 times a week. When I say disconnection I am referring to the WAN status on the router that says disconnected. Spoke to suppo...

Slow Fibre

Fibre’s been running slow last few days, download speed 18mbps, supposed to be receiving 38mbps, i average at 36mbps for last 6 months since joining NowTV Fibre...did the online connection test ect, no info, other than got to speak to customer servic...

Broadband went live early

Hi,I received my NowTV Hub today and decided to set it up ready for activation date this Friday as I didn't want to to faff around with it then.  Luckily it connected to the internet and it works perfectly fine. This is a brand new connection for me ...

Wifi Signal

Can someone help? My flat is the bottom floor of an old house and it is extremely long, 30steps from front room to bedroom! I cannot get signal in the kitchen nor end bedroom. Does anyone know what i can do? I have the new now tv 2 box and this was o...