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Setup & Performance

Discussions

slow fibre

hii have had my now tv fibre for over 2 months now i am getting a maximum of 10mbps download speed i called a few weeks ago the person could not find any issues but about a day after i spoke on the phone,the broadband speed went up to about 30mbps bu...

engineer visit

my visit was scheduled between 08:00 and 13:00 today 03/07/2020 and ive still not even had a phone call. any idea what could be happening?

Broadband connection

Why is it impossible to speak to any technical representative ?. I cannot check my line, as I am told there are issues. My broadband connection is unstable and goes off intermittently for no reason. it often fails to connect when the PC is first swit...

Kindle Fire won't connect to internet

Since moving my broadband to NowTV (from Sky), 2 different Kindles in the house can't pick up an internet connection. * Both connect to NowTV WiFi, but with a warning ! through the WiFi symbol indicating no internet* Any apps/silk browser time out wh...

Broadband speed very slow

Hi Team, I active broadband today. But the speed of the broadband is very very slow. When I download files, it only shows several hundred KB/s. and I test the broadband speed, the results is 1.14 Mbps download and 0.69 Mbps upload!!!!Can u please hel...

Resolved! Interruption in services during home move

Hello, I've just called customer services about moving my broadband to my new address, but I was told that there's a two week delay between services being terminated at my old address and services starting at my new address, basically leaving me with...

Phone line installation

hello, I have just moved into a new property that already has an openreach port with a master micro filter on, and ports for both a phone line and a broadband line but it’s still telling me that an engineer needs to visit the property to install a li...

Setting up Broadband in advance

I'm moving into a house in September and trying to set up broadband now but installation dates only appear for the first 3 weeks of July. Is there a way I can set it up now and schedule everything for then or do I just need to hold off doing it?

Resolved! Resetting the line

Having had a bit of a slow start, I'd pluged the dsl filter into the an extention and not the main openreach scocket, so with having a privat engeineer coming to the house and not only explaining where the router would be best placed but also repaire...

Super Slow Broadband - 3MBPS

Hi All, Ever since using NOWTV Broadband last October it has been pretty patchy at best with poor performance. Now working from home a lot more due to the current situation I am experiencing pretty slow download rate of 3Mbps when doing speed tests. ...