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Setup & Performance

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Now Tv Fibre - Freesat On Demand

So recently had Fibre activated and have connected my Freesat box but now unable to receive on demand from Freesat. The box is connected but not loading. Service was fine with previous supplier. Have tried a wireless and wired connection and both are...

broadband buddy!!!

This is such an annoyance. How can I access and stop the broadband buddy- I never asked for it and I DO NOT WANT IT! When I get into my account, using both my android phone and laptop using, I keep getting the following message: https://ibb.co/dQ2CBB...

Resolved! How do I know my device is protected with Buddy?

Hello, I have set my father up with Now TV Broadband and activated Buddy by setting the age controls so he should be protected from viruses and phishing. My concern is that I can't see on his device that he is protected on his wifi. I have BT broadba...

'Internet connection lost'

Evening NOW TVers!  I've had a stick for a few months now and everything has been fine up until the last couple of weeks!   Im having an issue as to whenever I'm watching either a movie or series, the programme stops and 'Internet connection lost' po...

Resolved! Removing need to enter parental control code

I'm almost retired with no children in the house so why do I need to put the 4 digit parental control code into NowTV before I watch any programme, I didn't used to and never set that up on the app, it just started asking for it.  I would like to rem...

new installation

I am looking for a package to be installed at my mother's property. We are needing phone line, broadband and TV. What would be the best package deal for her? She wouldn't  need the now tv passes.I am a now tv broadband user and am very happy with the...

Crackiling On Phone Line

Have noticed today that the phoneline is crackling all the time.  Have tried the live chat but cannot get to talk to anyone.  Same on the phone cannot speak to anyone.  Have only had the service for less than a week.  Very dissapointed.  Anyone else ...

Anti virus software

Hi I've been a BT Broadband customer for several years. BT include BT Virus Protect as part of the package. I'm switching to NOW Broadband in a few days, so need to provide my own AV product. Any suggestions from other NOW Broadband users?? Many than...

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