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Setup & Performance


Poor installation by engineer

We requested an installation location in the house. Engineer fobbed us off and connected to the original phone location unwilling to do anything. Now wifi covers my neighbours property as well as is does mine and I have poor WiFi coverage over the ho...

Setting up problem of broadband

I just move in to a new flat and the account is activated and try to set up the NOW broadband/ Wi-Fi (already followed the guide they provide), attempted many times but still not success, any ways to check what is the problem or request a technician ...

RachalKS by Advocate
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Resolved! Now TV in BT Planner

I have recently joined BT TV and have Now for the sports. Does anyone know if you are able to import the channels I access via the Now TV app into the TV guide, so all the channels are in one place?Thanks

Master Socket is needed

Hi, I have recently moved to a flat that is fully refurbished and there is no Master socket. I need an engineer visit to install it for me. My installation date is 1st June 2022 but it says they have not scheduled visit of engineer. How can I install...

Terrible customer service

Three months with internet connecting issues, hub lossing connection, multiple phone calls to unhelpful customer service representatives. Two failed attempts to fix from engineers.Getting absolutely ridiculous now. Still having issues with the connec...

Now Broadband

I have recently got a Now TV Hub 2 broadband and it connects to my phone phone, am I able to connect this wifi to my TV because it’s not working when I select the wifi?thanks