Wifi saying enter author thyization code but can't log on

[Simmul11]

Hi.. my wifi has been switched off for a month and I have a new phone. I enter wifi password then it says authorization code required then nothing...help please

[chilli2]

If the wifi is off, then you may/will need to connect via ethernet to switch it back on.

While connected to the router via ethernet you will be able to set the wiif password

[Simmul11]

Hi..the WIFI is on...when trying to connect, I put in my wifi code then another message says authorization required. I click on that and it just shows me how to make sure cable  connections are secure

[Jayach]

Is the phone the only device you have to connect to the WiFi?

Do you have 3 green LED's on the router?

[Simmul11]

Yes, phone only. No, only the two outer lights are green. I've tried resetting the router and tested all cable connections. 

[Jayach]

Then the router/line is not working, call Now on the number in the link below:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Simmul11]

Hi.. thanks for answering and soz for the slow response. 

Yes, it was a damaged cable outside of my building but all sorted now!

[chilli2]

Try this:

Connect via Ethernet cable (not wifi) and go to http://192.168.0.1 and from there you will be able to access the configuration settings of the router