Well, that didn't go to plan

[peegee77]

I've just joined NOW TV Broadband a few days ago, and I'm now trying to manage my account. So far I tried to look at my payments, manage parental controls and modify Broadband Buddy.

Everything I try simply generates the message "Well, that didn't go to plan. Please wait a moment and try again."

I've waited many moments - hours, in fact - and tried using Firefox, Edge and Chrome. Nothing works, just get the same error message.

Any suggestions?

[chilli2]

Give it a week or so, mine took about a week before the oops message went away

[peegee77]

It's now been 10 days and no improvement. How long have other people had to wait before the account works properly?

[BeeRose]

omg same, ive had broadband buddy for months now and keep encountering the same red sign with an exclamation mark. ive tried looking online and asking on here but i cant seem to find a fix. i hope someone responds soon with a solution

[gavs82008]

@BeeRose 

Only customers like you and me will reply to posts relating to broadband issues. 
Have replied to the thread you started.