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Anonymous User
Not applicable

Upload Speed

Hello

Please can someone contact me directly, our line settings have been capped at 4mb upload (download is set/synced at 40mb) - our previous supplier (ironically Sky...) had this "unset" - please can you remove this restriction to allow the speed to find it's naturaly balance (which should be much closer to the expected 10mb.

3 Replies
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Hello

Please can someone contact me directly, our line settings have been capped at 4mb upload (download is set/synced at 40mb) - our previous supplier (ironically Sky...) had this "unset" - please can you remove this restriction to allow the speed to find it's naturaly balance (which should be much closer to the expected 10mb.


Hi @Anonymous User It seems that you should be getting the 10mb to be honest and we would require you to call in to our tech team. You can find the number via the 'My Account' Section of the NOW TV Website.

Anonymous User
Not applicable

Is there a way now TV can contact my wife/her ring or do this via
chat/email?

I would need to allow them to speak to my wife as I have a throat infection
and can't really talk all that easily

Thanks in advance
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:
Is there a way now TV can contact my wife/her ring or do this via
chat/email?

I would need to allow them to speak to my wife as I have a throat infection
and can't really talk all that easily

Thanks in advance

Hi @Anonymous User To allow your wife to chat to us there would need to be a password set up on the account as she would be the non-account holder.