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Newbie

Trying to Book Engineer Visit

I have run the Technical Checks, TV is fine, but there is a Broadband issue in the area. When I try to follow the instructions to book an Engineer for the area to repair, the website is just buffering & then returns to the previous page.

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Legend 5
Legend 5

Re: Trying to Book Engineer Visit

Hi @KarlM 

 

Sometimes using a different internet browser on the NowTV website helps with the buffering or loading page.

 

You need to get in touch with the Broadband Team about this.

 

The best option is to give them a call where they have a telephone helpline for their Broadband customers.

 

To save you looking under the various places under My Account > Broadband & Calls whilst logged in on here.

 

Open this link below, where a telephone number should show on the right hand side of your screen

(just make sure you are logged in with your Broadband account sign in details).

 

https://help.nowtv.com/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup 

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Advocate

Re: Trying to Book Engineer Visit

Do you have to pay for this as I got this too?

 

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Legend 5
Legend 5

Re: Trying to Book Engineer Visit

@EMHUGS76 

 

You only have to pay if the fault is found after your master socket, I.e. in your own wiring.


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