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Anonymous User
Not applicable

Terrible latency issues and downtime

Setup a BQM to check why service was so temperamental and was shocked at how bad the connection actually is. Had the service for a week, streaming and gaming is a struggle. Is this normal for the full fibre package?

 

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Trying to browse the web this morning was like being on dialup.  Also I'm not getting anywhere near the guaranteed minimum so what speed test or data would I need to provide to get that resolved? Right now I'm ready to cancel due to service not meeting what was advertised.

 

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