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Plonk
Mentor

Switching from Phone only to NOW Broadband + Phone

Hello,

If someone who currently has phone line only with another provider (No Broadband) wants to switch to Now Broadband + Phone, there doesn't seem to an option when trying to order.

The only options are 'I already have Broadband and Phone Line and want to switch to Now' or 'I don't currently have a phone line' - neither of which apply!

Anyone got any ideas? Should I just select the 1st option even though they don't currently have Broadband?

Thanks!

3 Replies
Jayach
Expert 3

It is very unusual nowadays to have a phone line, without broadband, which is probably why it isn't listed as an option.

I would take the first option, as Now will still need to contact your current supplier, if you wish to keep the number.

Plonk
Mentor

Yes - it's actually for my elderly mum-in-law who doesn't really need broadband - but it's cheaper nowadays to have broadband + phone than just a phone!! (It'll be useful for people who visit anyway).

I was just concerned there might be some kind of extra charge if you don't have existing broadband.

Jayach
Expert 3