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Getting1mps
Advocate

Slow speeds

Only getting 1mps down but 4 must up 

4 Replies
gavs82008
Legend 5
Legend 5

@Getting1mps 

When did you join?

This over wifi or Ethernet?

FYI that I do not work for NOW, just a NOW customer trying to help
Getting1mps
Advocate

I joined to weeks ago and it's via both
gavs82008
Legend 5
Legend 5

@Getting1mps 

Try the steps in the post earlier and if splitting the bands as well as a factory reset to the router doesn’t work then you’ll need to call the team.

However lines are closed as they work 8am-8pm.

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Getting1mps 

Have you been a customer for 10+ days? If so have you tried a factory reset to the router by holding the reset button for 15 seconds?

For wifi you can split the bands.
https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help