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allanc
Scholar 3

Severe buffering

Has anybody else experienced severe buffering since 10th October thru to today.  Both on LG tv and now tv box.  Today i reactivated a now tv box and both are completely banjaxed from 16:30 for a couple of hours.  At least with now tv box you can instigate a debug and manually set bitrate/stream quality.  And everything over 800 buffers like they're using hamsters to power their servers.  Upgraded to boost yesterday now bitrate up from 3831 to 7831. The difference is noticeable on discovery and national geo. Not so great when yox buffer every 5-10 seconds and wait for 15-20 seconds for it to resolve. It is very annoying 😭

23 Replies
Anonymous User
Not applicable

yep mine has been rubbish all day. Unwatchable at the moment, tried on youview box and ps4. Going to watch f1 highlights on all 4, waste of money paying for now tv as so unreliable.

allanc
Scholar 3

For me now tv has not given me any problems over the past 7 or more years until yesterday

Anonymous User
Not applicable

Same here for me during the England-Belgium match, using the Now Tv app and HD boost on my Samsung tv. I experienced some buffering, then the app kept quitting with an error message.

 

My internet speed tests fine and all my other Samsung TV apps like Netflix and BBC iplayer work normally.

 

NOW TV support claimed that the problem was at my end and suggested that I reset my router, but that made no difference at all.

 

In the end I had to dig out my old Now Tv box which occasionally buffers annoyingly during the Scotland match but doesn’t quit with an error like the Samsung tv app.

allanc
Scholar 3

I was told that yesterday.  Reset router, deleted and reinstalled now tv. Disconnected and reconnected all wifi devices. Chatted with them this evening ... they seem to acknowledge tech issues today. And wilj email when sorted.  Still of little consolation to me at the minute

Anonymous User
Not applicable

They do this to get you off the call / chat. They know they have issues. This buys them time in the hope they'll fix it by the time you've wasted you're energy jumping through hoops.

 

Issues on 4 different devices... but its my unique issue... not theirs. 

allanc
Scholar 3

I don't know if this happens ? But it might be a good idea... the main retailers argos, currys,pcworld,dixons etc should tell them how many units they have sold in order to lessen the impact of thousands if not more are sold every week, if not every day.  If not thousands every day if not everyweek can and maybe will press the cancel pass button.  

Anonymous User
Not applicable

It sounds like many are experiencing same issue. 

I have severe buffering watching sky Atlantic on Samsung smart TV. Upgraded to boost 5 days ago but no change. Never any problems with Netflix or other apps. 

i take it no quick or easy fix? & many others in the same boat?

dp23
Mentor

For me, the new native Sony Android TV App is completely unusable.  I don't know whether it is a problem with the App, or with the Android TV, but it means that most of the time the App crashes after about 10 minutes of watching & I have to force stop it. (Even after cancelling my Boost subscription the app still crashes all the time). 

 

I have no problems using Netflix or Amazon Video native Apps on the same TV (UHD, Dolby Vision & HD content) - which leads me to think this is something that the NOW TV  app team should be looking at, in conjunction with Sony.

 

If I use my Apple TV, I have no stability issues with any streaming Apps.  Unfortunately, Boost is not supported on Apple TV, therefore I have cancelled my Boost subscription, which is a real shame as when it worked the picture & audio did seem great.

 

Therefore, I have cancelled my Boost subscription, which is a real shame as for the times it did seem to work, the picture & audio was great.  

 

 

martin27
Mentor

Hi

   bought two Nowtv sticks this weekend just to watch sky sports,got the boost but wondering if ive wasted my money with all the buffering,is this what its always like?

allanc
Scholar 3

Not until yesterday

Anonymous User
Not applicable

My now tv box and stick are both buffering on all channels to the point I cannot watch anything .This has been happening all evening does anyone know if now tv are sorting this .

allanc
Scholar 3

yes, i have given them details of when and how long it has lasted for.

martin27
Mentor

So am I right in thinking Nowtv works fine untill you want to watch it ,

Anonymous User
Not applicable

NowTV player on pc is working perfectly, so looks a problem with the servers that support the smart apps and Roku devices.

allanc
Scholar 3

Now i am factory resetting myself vis-a-vis a few cans of Guinness

allanc
Scholar 3

Tested youtube uhd for geeks button. Running at 48 mbps.  So does seem to be now tv server side because current bitrate on sky one on now tv is bordering on standard definition and substandard 720p. .  Not sure if there is any point maintaining boost .  Which was close to running uhd on tv.  Because it runs uhd on rakuten

dp23
Mentor

Unwatchable on Sony Bravia since this afternoon. Upgraded to Boost 2 days ago and now having to watch the NFL on my SD Apple TV.  Total waste of money so far. 

 

App buffers and then eventually crashes.

 

The apple TV app is as solid as you like.

Anonymous User
Not applicable

Has been horrendous this evening; pretty much from when I tried to stream the England v Belgium game.

 

Have tries factory reset and setting everything up again, using the NowTV app on my Sony TV, reducing resolution from 4K to 1080p (don’t think that affects the stream tbh). Watching on my pc seemed to be ok but it was a small window and I didn’t check too closely.

 

Have a Now TV 4K box with TV Boost.

Anonymous User
Not applicable

Awful! And Italy match not appearing on my phone or pc! Absolutely crap! Illegal streams would be better!

dheff666
Advocate

I’ve been having problems with my LG tv app for months now, constant buffering, programmes not loading etc, but only with on demand content and only on the LG app. I have a now tv stick in another room which works fine and watching stuff live is good too. They need to sort these issues out as they have the best content but the worst service. It seems that loads of people have this same problem and they don’t seem to care.