Thanks for taking the time to read and reply Roy. I appreciate it. However, I don't see why I'm having to sort this out when the service provided isn't good enough nor is there any responsibility being taken. The truth of the matter is they has skimped on the technology used in their hub and they know it. They should fix this, nit give me inadequate credit to fix this. They won't last long at this rate!
I've just complained to Ofcom as I have reason to believe they have mislead me as they are using very old and cheap tech in their router. They aren't willing to take responsibility or compensate other than give low credit to buy a cheap booster.
I’m told the router that NowTV provide is the same as the Sky Q router, so I thought I’d pop over to the Sky Community and see if that was full of complaints about this Hub.
There are a few.... 😛
I also found this, which indicates Sky are bringing in a new improved hub. This is identified as 4.2, and was preceded by a Hub 3, while NowTV is on a Hub 2, so possibly two generations older.
I don’t know where Sky Q Hub comes into this; perhaps as a generic name for all of them?
But even with the Hub 4.2, Sky seem to have a booster they send out to spread the WiFi better. And I am pleased they have gone back to 4 Ethernet ports, as two is too few; even if you know how to add a switch, it’s cumbersome, and militates against how easy these things should be to use.
Roy, you really are a legend! 😆 Thanks for this information and things are becoming more clearer. now. How is it you know so much or know where to look to find out this info?
I think its quite out of order they continue to deny that there is nothing wrong with the router they offer when they clearly are taking short cuts and not using up to date tech. They talk about thickness of the walls etc. as an excuse for poor performance but if I go to the other side of the same room I still lose strength and with so many complaining, they are clearly not doing enough for their customers nor are they willing to.
Thanks for your kind words.
As to what I know, years of bitter experience - 50 years in IT, such that some of what I learned originally is a hindrance today (if you bought a Hornby train set or a Scalextric in the late 70s, that would have been processed on a computer with 120Mb of storage* and 120Kb of memory that I was running at the time - think about those numbers, and yes the units are correct - and it was the best damn match of system to company needs I ever saw). But what price that experience now, when CCleaner throws away about twice as much storage as that every time I tidy up my laptop?
Oh, and I have a memory that won’t quit storing new stuff in the wetware....
As to how to find stuff out, my tip is to make no concessions to how you think Google might or might not work, couch your request in natural language, be specific enough that you get results that are largely on target, but not so specific that you accidentally exclude the answer you are looking for.
As you type, Google will suggest completions for your search string underneath, if you let it; when you get down to about three options there , pick the best one and go with it.
Lots of people overthink their Google searches; don’t be among them.
I’m with BT now for broadband; nobody else serves my road, as there is no LLU in the local exchange. I found their hub unreliable, and they couldn’t swap it in less than 4 days, so I was in and out of the local Curry’s that very day for a Netgear Nighthawk that is as solid as anything can be. And covers the whole house, except for my study in the garden room at the end of our garden, where I am now. I’ll forgive it that, and the TP-Link WiFi extender over PLAs is seamless anyway.
Unlike NowTV, BT don’t prohibit you using a third-party router, cooperate by providing the logon details embedded in their Hubs which you need with a non-BT router, and ask only that you keep their Hub to maybe put back on if you ever get a problem with your broadband that they think might be down to the Nighthawk. Fair enough, but it hasn’t had to happen yet.
Before that, at our old address, we had Sky Broadband, with the router with the little faces on it. Good coverage, never a moment’s trouble an instantly answered phone line couldn’t fix.
NowTV streaming is great, but NowTV Broadband has some issues to work through.
*Back in the day, that didn’t look like a USB stick, exactly. It looked like an array of 12 washing machines 😛
Just joined NowTv from plsnet. Wish I had seen these posts before I signed up. Two years (nearly) later and nothing has changed. Signal only reaches half the house now, compared to plusnet. Still it is half the price of plusnet. Maybe thats why. 😕
Have a TV sat maybe 1 meter away from the router, it gets 2 bars out of 5, these nowTV Hub routers are attrocious, my phone in wifi tethering mode has better range. And 2 ethernet ports... Really? Did they get these things out of McDonalds happy meals?
Thankfully I already have my own router to replace it with, but god damn these things are bad. I'd be fuming if I was relying on this router.
2.25 years from original post and still the same problem! As previously commented, I wish I'd seen these posts before signing up. I spoke to a very understanding lady in technical and, despite following advice about changing the 2.4GHz channel and splitting the 2.4GHz and 5GHz frequencies, there was absolutely no improvement. Nowtv's solution, as commented before, is a £15 credit to offset the cost of getting a signal booster - something like a TP-Link Powerline Extender Kit. Okay, it's going to cost a fair bit more than that but my view is that Nowtv broadband is reasonably priced (and the actual broadband speed is pretty good) so I'll bite the bullet and get this TP-Link equipment and I'll then be set up for the future so whatever router I get from whoever I switch to can be equally as rubbish but it won't matter. One more problem I won't have to spend time worrying about!