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Lee50
Newbie

Phone fault

Anyone come across an intermittent fault when dialing out "number not recognised"? Then after a few tries it finally works?
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RoyB Legend 5
Legend 5

Re: Phone fault

@Lee50 

 

Do those retries succeed using last number redial, or only by manual redialling?


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Lee50
Newbie

Re: Phone fault

Hi.this is with manual....

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RoyB Legend 5
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Re: Phone fault

Hi @Lee50 

 

If your phone keeps a record of the last few numbers dialled, try comparing these with the number that worked.


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Lee50
Newbie

Re: Phone fault

Sorry. What would the objective be in that? Shouldn't this just work like
it did with the previous provider?
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RoyB Legend 5
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Re: Phone fault

@Lee50 

 

It will enable you to establish that there really is a problem, and not just the fat fingering I do all the time.


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Lee50
Newbie

Re: Phone fault

Ah OK. It was actually my wife who found this issue after manually
inputting the number several times over 2 or 3 days. Eventually it worked.
Does anyone know of a phone number for NowTV existing customers? So far
they seem to run a fairly "faceless" operation...

Thx
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RoyB Legend 5
Legend 5

Re: Phone fault

Hi @Lee50 

 

Theres a number Broadband customers can call, which you should have been given when you joined, if you are indeed a broadband customer, and you think that being with NowTV Broadband has affected your POTS service going down the same telephone cable. Which is plausible at least.

 

But if you don’t have it to hand, then chase your problem down from here:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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RoyB Legend 5
Legend 5

Re: Phone fault

Hi @Lee50 

 

Theres a number Broadband customers can call, which you should have been given when you joined, if you are indeed a broadband customer, and you think that being with NowTV Broadband has affected your POTS service going down the same telephone cable. Which is plausible at least.

 

But if you don’t have it to hand, then chase your problem down from here:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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