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Tman
Advocate
‎14-10-2022 16:43

Performance

I have been having issues with the home hub. It keeps failing and after about 20 minutes it comes back. Line checks show nothing is wrong. Has happened about 50 times in the last week. Very annoying when you can get a response from the technical help. 

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3 Replies
gavs82008
Legend 5
Legend 5
‎14-10-2022 16:47

@Tman 

No technical help from NOW staff on this forum I’m afraid. You need to call the broadband team to get anything resolved.

See link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Have you done the typical troubleshooting steps shown in the below?
https://help.nowtv.com/article/improve-broadband-speed

 

FYI that I do not work for NOW, just a NOW customer trying to help
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Tman
Advocate
‎14-10-2022 17:12

Hi Thanks for the phone number and spoke to help. Checked home hub and line. Now changing to split 2.4 and 5g.  Hopefully this may help. Will let you know. Thanks. 

RoyB
Legend
‎14-10-2022 22:30

@Tman 

Did all your devices drop, or just one or two that you particularly noticed?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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