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Wilms
Newbie

Re: Now Hub 2 Wifi Dropping

My internet access has also been dropping out on my mobile when I have been at home and listening to the radio. As a result, I have had to buy more internet bundles for my phone. This is frustrating that it is costing me additional money. I have really had these problems in November. How can I get rid of the problem?

 

Many thanks 

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TheAntiTheo
Advocate

Re: Now Hub 2 Wifi Dropping

Agreed, same issue here on iPhone dropping every few mins

BlancoTom
Observer

Re: Now Hub 2 Wifi Dropping

Going to try this. NowTv recommended a hard reset or a new hub, but this seems a more logical starting point given all the comments about the similar sky box.

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BenV
Newbie

Re: Now Hub 2 Wifi Dropping

Also getting WiFi drops every few hours which is so problematic for work video calls. Anyone found a fix ? I was just about to buy a little WiFi router to connect via a LAN port but it seems like this has been tried already ??

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gavs82008
Legend 5
Legend 5

Re: Now Hub 2 Wifi Dropping

@BenV 

I am not a broadband customer with Now TV. All I can say is to call the broadband team, 0800 free from number on the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

It could be an issue with the router. This link may or not be useful.

https://help.nowtv.com/article/improve-broadband-speed-by-changing-wi-fi-channel

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teresa37
Advocate

Re: Now Hub 2 Wifi Dropping

Hi,

 

I have been with Shell broadband, then post office broadband, then went to Now TV

 

Since setting up the Now TV router, we have been experiencing intermittent connectivity issues through the wi fi

 

So, when playing a game on the kindle when submitting turn, it sits spinning and then says Internet connection issue

 

I have also now noticed this when doing something on my phone whilst connected to the wi fi from Now TV

 

So upon speaking with technical help, they reset the router but said if that doesn't fix the issue there is nothing they can do!

 

Clearly they are aware of the numerous issues with the router but give u the impression u r the only one calling about the issues if u phone them!  Clearly many problems all over!

 

Needless to say a factory reset did not resolve the issue which they knew it wouldn't

 

 

 

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gavs82008
Legend 5
Legend 5

Re: Now Hub 2 Wifi Dropping

@teresa37 

Try adjusting the channel to make 5Ghz available, as 5Ghz is far more reliable.

https://help.nowtv.com/article/improve-broadband-speed

 

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
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teresa37
Advocate

Re: Now Hub 2 Wifi Dropping

Absolutely no difference!

 

The issue was described by someone in the know who posted earlier on this issue,

 

It seems not enough testing was done on these routers and the issues is widespread!

 

I think Now TV need to make a wide solution to this issue!

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BenV
Newbie

Re: Now Hub 2 Wifi Dropping

I bought a 3rd party WIFI router and connected it to the NOWTV box and
switched off their WIFI. Works much better like that !!

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gavs82008
Legend 5
Legend 5

Re: Now Hub 2 Wifi Dropping

@teresa37 

You’ll need to contact the broadband support team and lodge a complaint about the Wi-fi. This is a customer forum so all we can do is provide advice and links.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
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