My internet access has also been dropping out on my mobile when I have been at home and listening to the radio. As a result, I have had to buy more internet bundles for my phone. This is frustrating that it is costing me additional money. I have really had these problems in November. How can I get rid of the problem?
Also getting WiFi drops every few hours which is so problematic for work video calls. Anyone found a fix ? I was just about to buy a little WiFi router to connect via a LAN port but it seems like this has been tried already ??
I am not a broadband customer with Now TV. All I can say is to call the broadband team, 0800 free from number on the link below.
It could be an issue with the router. This link may or not be useful.
I have been with Shell broadband, then post office broadband, then went to Now TV
Since setting up the Now TV router, we have been experiencing intermittent connectivity issues through the wi fi
So, when playing a game on the kindle when submitting turn, it sits spinning and then says Internet connection issue
I have also now noticed this when doing something on my phone whilst connected to the wi fi from Now TV
So upon speaking with technical help, they reset the router but said if that doesn't fix the issue there is nothing they can do!
Clearly they are aware of the numerous issues with the router but give u the impression u r the only one calling about the issues if u phone them! Clearly many problems all over!
Needless to say a factory reset did not resolve the issue which they knew it wouldn't
Try adjusting the channel to make 5Ghz available, as 5Ghz is far more reliable.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
Absolutely no difference!
The issue was described by someone in the know who posted earlier on this issue,
It seems not enough testing was done on these routers and the issues is widespread!
I think Now TV need to make a wide solution to this issue!
You’ll need to contact the broadband support team and lodge a complaint about the Wi-fi. This is a customer forum so all we can do is provide advice and links.
How to submit your complaint: