Showing results for 
Search instead for 
Did you mean: 

Not getting minimum guaranteed speed

Just got connected. 
router reporting 9.5Mbps but NowTV have indicated a minimum of 20Mbps. 
How do I get NowTV to check the connection and achieved the contracted speed?


1 Reply
Legend 5
Legend 5


If you’ve only just joined you will be best to give the connection 10 days to settle.


Is your issues with Wi-Fi or Ethernet? If it’s the former you can split the signals which could improve things for you.


Have a nosy at the section Split your Wi-Fi bands


FYI that I do not work for NOW, just a NOW customer trying to help