Not getting minimum guaranteed speed

[SL]

Just got connected. 
router reporting 9.5Mbps but NowTV have indicated a minimum of 20Mbps. 
How do I get NowTV to check the connection and achieved the contracted speed?

Thanks

[gavs82008]

@SL 

If you’ve only just joined you will be best to give the connection 10 days to settle.

Is your issues with Wi-Fi or Ethernet? If it’s the former you can split the signals which could improve things for you.

Have a nosy at the section Split your Wi-Fi bands

https://help.nowtv.com/article/improve-broadband-speed