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Jonathan2
Advocate

‎19-05-2023 11:17

No internet

Hello,

I've not been able to connect to the internet all day. The green lights on the router is on as if everything is normal and I can connect to the network but there is no internet. I've restarted the router a couple of times but this didn't change anything. The problem is happening on multiple devices (2 laptops and 2 phones) so it doesn't appear to be a problem with my device.

I'm in the Shepherd's Bush area of London in case this is a local outage.

Is anyone able to help?
Cheers,
Jonathan

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎19-05-2023 14:03

@Jonathan2 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help
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