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Anonymous User
Not applicable

No internet

I know I posted this on another thread yesterday, but thought I would do a dedicated one. 

My broadband was supposed to have gone live on 6th September.    I am still waiting.    I have plugged into master socket, Reset it was.  The only lights illuminated are the Power and Wireless lights.

Today I notice that the Orders & Appointments page says I am up and running.  Technical details page says it cannot check as I am waiting on a router or engineer.    I have the router and no one has informed me that I need an engineer.

Please can someone advise .  I'm not prepared to wait on the phone for 20 mins.

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Tony-D
NOW TV Team
NOW TV Team

Re: No internet


@Anonymous User wrote:

I know I posted this on another thread yesterday, but thought I would do a dedicated one. 

My broadband was supposed to have gone live on 6th September.    I am still waiting.    I have plugged into master socket, Reset it was.  The only lights illuminated are the Power and Wireless lights.

Today I notice that the Orders & Appointments page says I am up and running.  Technical details page says it cannot check as I am waiting on a router or engineer.    I have the router and no one has informed me that I need an engineer.

Please can someone advise .  I'm not prepared to wait on the phone for 20 mins.


@Anonymous User I can give you a ring if you like.

View solution in original post

12 Replies
Tony-D
NOW TV Team
NOW TV Team

Re: No internet


@Anonymous User wrote:

I know I posted this on another thread yesterday, but thought I would do a dedicated one. 

My broadband was supposed to have gone live on 6th September.    I am still waiting.    I have plugged into master socket, Reset it was.  The only lights illuminated are the Power and Wireless lights.

Today I notice that the Orders & Appointments page says I am up and running.  Technical details page says it cannot check as I am waiting on a router or engineer.    I have the router and no one has informed me that I need an engineer.

Please can someone advise .  I'm not prepared to wait on the phone for 20 mins.


@Anonymous User I can give you a ring if you like.

View solution in original post

Anonymous User
Not applicable

Re: No internet

Hi @Tony-D

 

Many Thanks for phoning.  BTOpenreach contacted me this afternoon and came out straight away.   I can confirm my line is now working.

 

Thanks again

Tony-D
NOW TV Team
NOW TV Team

Re: No internet


@Anonymous User wrote:

Hi @Tony-D

 

Many Thanks for phoning.  BTOpenreach contacted me this afternoon and came out straight away.   I can confirm my line is now working.

 

Thanks again


Happy days @Anonymous User Gald it got sorted so quick 🙂

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Anonymous User
Not applicable

Re: No internet

I have the exact same problem?

Anonymous User
Not applicable

Re: No internet

Yes mine was working but now I'm having same issue 

Anonymous User
Not applicable

Re: No internet

Did you have to pay for bt to come out and sort your line? Did you organise the engineer through now or bt?

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Anonymous User
Not applicable

Re: No internet

Hi there, I am experiencing the same problem. Can someone help? Thanks

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Anonymous User
Not applicable

Re: No internet

My live doesn't work

Anonymous User
Not applicable

Re: No internet

The internet stopped working last night... on phone there's a message saying they know some customers are having problems and can go to blah blah blah on here but can't find anything about it on here (can't access on phone without wifi)... it's always IMPOSSIBLE to find/get help with NOWtv

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