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Dave1059
Advocate

No internet in KT17 2LH

I am with out Internet in The Epsom area for the past 6 hour and Now TV customer services can not give me the slightest idea when it is coming back. All they do is quote there contracted delivery times!

2 REPLIES 2
redchiz1
Champion

I am not sure you can expect anything more I'm afraid. If there is a known issue then Openreach will need time to fix it. If your service is not restored within two working days then you will be entitled to automatic compensation. 

gavs82008
Legend 5
Legend 5

@Dave1059 

That’s cause they are relying on OpenReach for an update and as @redchiz1 you will be provided compensation.

https://help.nowtv.com/article/auto-compensation

For any form of updates it wont be on here. You just need to keep calling the broadband team.

FYI that I do not work for NOW, just a NOW customer trying to help