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Awebb2
Newbie

No internet 25/2/24

Anyone else experiencing no internet access? 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Awebb2 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation

FYI that I do not work for NOW, just a NOW customer trying to help
Elise
Newbie

@Awebb2 yes having the same issues! Yet says that the signal strength is good 

gavs82008
Legend 5
Legend 5

@Elise 

Have you called the broadband team from the link in my post?

FYI that I do not work for NOW, just a NOW customer trying to help