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Justinian
Advocate

‎08-09-2023 18:19

No broadband

Told to check the forum for updates as my broadband is down in tr209hg would appear from other posts that was not true?

0
2 REPLIES 2
RoyB
Legend

‎08-09-2023 19:11 - edited ‎08-09-2023 19:12

@Simon-J 

For the umpteenth time, can you please stop the Broadband Team from claiming this?

It is just so unprofessional 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Simon-J
Community Manager
Community Manager

‎11-09-2023 9:35

@Justinian Thanks for posting.

Can I ask which number it was that you called and also could you tell me if it was an agent who told you to check the Community or an automated message?

Thanks

Simon