New to NOW

[Farid]

Hi,

I would like help to know the following:

1. How many devices can be connected to the wifi at the same time? 

2. I just connected my NOW modem and at some moment the internet disappeared and the modem went off for 5 mins. Can someone tell me why that happened and whom do I call if this occurs in the future?

3. I joined NOW while they have an offer for £21, how much will I be charged next month and how long does the £21 last?

[gavs82008]

@Farid 

Sorry to say I am not a customer for broadband with NOW, so I am not sure how many devices it can handle.

Try doing a factory reset to the router indicated in the link below.
https://help.nowtv.com/article/improve-broadband-speed

There is a number to call for broadband support. See link below for the number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008]

@Farid 

Normally the £21 offer lasts 12 months, but you can confirm to make 100% sure when you call the broadband team.

[Jayach]

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@Farid wrote:

3. I joined NOW while they have an offer for £21, how much will I be charged next month and how long does the £21 last?

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The £21 is a monthly price, and the contract is for 12 months.

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@Farid wrote:

2. I just connected my NOW modem and at some moment the internet disappeared and the modem went off for 5 mins. Can someone tell me why that happened and whom do I call if this occurs in the future?

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That was probably the router getting a firmware update, it shouldn't happen again. (at least, not for a while)

[RoyB]

@Farid 

1. I have heard that the Now router will support 24 devices, 12 on 2.4GHz and 12 on 5GHz. But I do not know if this is true.

I had a router in Spain that did only support 24 devices, and I kept finding devices knocked off the WiFi by device 25, so check how many devices you need. I’m up to 33 at the moment.

[chilli2]

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@Farid wrote:

Hi,

I would like help to know the following:

1. How many devices can be connected to the wifi at the same time? 

2. I just connected my NOW modem and at some moment the internet disappeared and the modem went off for 5 mins. Can someone tell me why that happened and whom do I call if this occurs in the future?

3. I joined NOW while they have an offer for £21, how much will I be charged next month and how long does the £21 last?

1. How many devices can be connected to the wifi at the same time? 

2. I just connected my NOW modem and at some moment the internet disappeared and the modem went off for 5 mins. Can someone tell me why that happened and whom do I call if this occurs in the future?

3. I joined NOW while they have an offer for £21, how much will I be charged next month and how long does the £21 last?

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1: Ive heard this can be anywhere between 10 and 24  but not that sure as i use my own router ( that currently has 32 devices on wifi)

2: the lights going off and the disconnection could be a firmware update on the router, its normal for the first use as the router gets the latest software and security updates

3: I joined Now, broadband also on an offer - the price should be the price you pay throughout - there are some bits in the Ts and Cs about price rises, but i have not had any over the 10 months or so i have been a customer, and the renewal "offer" they have sent me is more than just remaining on a month by month basis

[Jayach]

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@chilli2 wrote:

I joined Now, broadband also on an offer - the price should be the price you pay throughout - there are some bits in the Ts and Cs about price rises, but i have not had any over the 10 months or so i have been a customer, and the renewal "offer" they have sent me is more than just remaining on a month by month basis

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I never joined Now (as they dropped the inclusive anytime calls), but previous posters said that after the contract ran out, they were allowed to continue on the same price, without a contract.

Did they give you the same option, but wanted more, if you took another contract?