My WiFi signal from the hub has been getting progressively worse over recent months and it didn't even start out from a very good place compared to previous routers. WiFi keeps 'disappearing' around the house and now is non-existent in the kitchen despite being a mere 4 metres max from the hub. Will NOWTV send some better equipment if I complain (not that that I can actually work out where to complain to) or should I just go elsewhere for broadband seeing as my contract is up next month? (Please don't suggest powerline adaptors as these should be entirely unnecessary. My previous Sky hub managed to cover all rooms perfectly well so there is no need whatsoever for additional equipment, just a much better router.)
I have the same problem, I have had to buy a wifi booster. I was with plusnet previously and the signal in the bedrooms was always classed as "very good"' with the now tv router it's "marginal" at best. I googled it and apparently now tv bought up a load of old outdated stock from Sky. Useless.... wish I had never signed up.
The thing that I found most annoying was that I wanted to speak to someone to see if I could upgrade to a better router. I couldn't find a contact number anywhere, just a list of most asked questions. Bit worrying if a problem arises..... only been with them for 5 days , 12 months to go!! 🤔
I've usually had very low expectations of ISP supplied kit most of it falls into the just about good enough for most but not very good at that.
If you want the best from your connection then you will need to get your own router, and keep the now router in the best place for it, that is the box it came in
Same with us. It is awful. Often get no wifi on our mobiles. Sometimes just one device can't connect, other times none can connect, only internet via ethernet cable. We've invested in Devolo Magic 2 so at least have a few points where we can plug in laptops/PCs around the house, however still having intermittent wifi issues that do seem to be getting worse. Don't know what our options are.
You can buy yourself a wi-fi extender/booster, Amazon UK sell them by the bucket load, check out the following URL:
BTW, I bought myself a TP-Link TL-WA850RE N300 wi-fi extender in July 2019 for an upstairs back bedroom, and since then I've been quite happy with it.
PS. My ISP is NOT Now TV.
Have a look at this link, hopefully it will be of some help.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it: