My WiFi signal from the hub has been getting progressively worse over recent months and it didn't even start out from a very good place compared to previous routers. WiFi keeps 'disappearing' around the house and now is non-existent in the kitchen despite being a mere 4 metres max from the hub. Will NOWTV send some better equipment if I complain (not that that I can actually work out where to complain to) or should I just go elsewhere for broadband seeing as my contract is up next month? (Please don't suggest powerline adaptors as these should be entirely unnecessary. My previous Sky hub managed to cover all rooms perfectly well so there is no need whatsoever for additional equipment, just a much better router.)
I have the same problem, I have had to buy a wifi booster. I was with plusnet previously and the signal in the bedrooms was always classed as "very good"' with the now tv router it's "marginal" at best. I googled it and apparently now tv bought up a load of old outdated stock from Sky. Useless.... wish I had never signed up.
The thing that I found most annoying was that I wanted to speak to someone to see if I could upgrade to a better router. I couldn't find a contact number anywhere, just a list of most asked questions. Bit worrying if a problem arises..... only been with them for 5 days , 12 months to go!! 🤔