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Anonymous User
Not applicable

NOWTV hub - awful WiFi signal

My WiFi signal from the hub has been getting progressively worse over recent months and it didn't even start out from a very good place compared to previous routers. WiFi keeps 'disappearing' around the house and now is non-existent in the kitchen despite being a mere 4 metres max from the hub. Will NOWTV send some better equipment if I complain (not that that I can actually work out where to complain to) or should I just go elsewhere for broadband seeing as my contract is up next month? (Please don't suggest powerline adaptors as these should be entirely unnecessary. My previous Sky hub managed to cover all rooms perfectly well so there is no need whatsoever for additional equipment, just a much better router.)

13 Replies

Hub 1 (chunky & upright) or Hub 2 (slim & horizontal)?

 

Got a Hub 2 here and get good coverage in all rooms on all 3 floors of a mid-terrace house.

Anonymous User
Not applicable

@Anonymous User if there’s nothing unusual about your property, like very thick stone walls for example, maybe you’ve simply got a dodgy one unfortunately?

Anonymous User
Not applicable

No thick walls here. Ah well... 🙄

Anonymous User
Not applicable

I have  the same problem,  I have had to buy a wifi booster. I was with plusnet previously and  the signal in the bedrooms was always  classed as "very good"' with the now tv router it's  "marginal" at best. I googled it and apparently  now tv bought up a load of old outdated  stock from Sky. Useless.... wish I had never signed up.

ukbobboy
Legend

@Anonymous User   

 

Re-branded old stock eh?

 

I guess it always pays to do a bit of consumer research before taking the plunge.

 

Still, as consumers we're bound to get caught out once in a while.

 

 

UK Bob

Anonymous User
Not applicable

The thing that I found most annoying was that I wanted to speak to someone  to see if I could upgrade to a better router. I couldn't  find a contact  number anywhere,  just a list of most asked  questions.   Bit worrying if a problem arises..... only been with them for 5 days , 12 months to go!! 🤔

Ken
Advocate

I agree, great signal with EE and since I changed to NOW I can't even get WIFI in the next room.

chilli2
Expert 2

I've usually had very low expectations of ISP supplied kit most of it falls into the just about good enough for most but not very good at that.

 

If you want the best from your connection then you will need to get your own router, and keep the now router in the best place for it, that is the box it came in

Treetops
Advocate

Same with us.  It is awful.  Often get no wifi on our mobiles.  Sometimes just one device can't connect, other times none can connect, only internet via ethernet cable.  We've invested in Devolo Magic 2  so at least have a few points where we can plug in laptops/PCs around the house, however still having intermittent wifi issues that do seem to be getting worse.  Don't know what our options are.

ukbobboy
Legend

@Treetops 

 

Well TT

 

You can buy yourself a wi-fi extender/booster, Amazon UK sell them by the bucket load, check out the following URL:

 

https://www.amazon.co.uk/s?k=wi-fi+booster+range+extender&crid=2I21SAO7F8BR9&sprefix=wi-fi+%2Caps%2C...

 

BTW, I bought myself a TP-Link TL-WA850RE N300 wi-fi extender in July 2019 for an upstairs back bedroom, and since then I've been quite happy with it.

 

 

UK Bob

 

PS. My ISP is NOT Now TV.

gavs82008
Legend 5
Legend 5

@Treetops 

Have a look at this link, hopefully it will be of some help.

https://help.nowtv.com/article/improve-broadband-speed

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help
Ken
Advocate

I had an EE router and it worked perfectly, since changing to NOW I can only get WIFI in the same room as the router, in the room next door it's useless.