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Anonymous User
Not applicable

My WIFI Signal is poor

I have been with NOW BB for just a few weeks and now that the BB signal has settled down I am happy with the speed I am receiving if connected to the router by ethernet. The Wifi signal in the same room as the router gives a good signal and the download speed is good. However, as soon as I move to any other room the Wifi signal is poor with a 70% reduction in download speed and at the top of the house it is non-existent. With my previous internet provider (talktalk) the wifi signal was good all over the house. I have tried changing the router wifi channel but it does not make a difference.

 

Do NOW BB provide Wifi extenders to make sure I can get wifi all around my house?

 

PWaH

1 Solution
Anonymous User
Not applicable

Hi PWaH

 

Looks like I have the same problem.  

 

My particular problem is with calls using Wifi mobile phones.  The signal drops off and only improves when I'm back on the same floor as the router. As you say, need to know if Wifi boosters available? 

 

Greg73a

View solution in original post

38 Replies
gavs82008
Legend 5
Legend 5

@Gary 

If you are truly unhappy you are best to call the broadband team, saying "your service" means nothing on a customer to customer forum.

FYI that I do not work for NOW, just a NOW customer trying to help
AnnieUpNorth
Mentor

Hi Gary. I tried splitting the signal but it didn't work. I had to buy a wif extender: 

 

 

https://www.amazon.co.uk/TP-Link-Universal-Extender-Broadband-TL-WA854RE/dp/B07PKX1ZD1/ref=sr_1_4?cr...

i4detail
Observer

Did you install the Signal Extender and, if so, did this solve your poor signal problem?

AnnieUpNorth
Mentor

Yes, I did install the wi-fi extender and it certainly improved the signal.

OlderMowgli
Advocate

I am new customer and the WiFi is very poor. Can't go beyond current room.. my talk talk could go across the whole house...

 

What are the solutions now TV give? I'm still able to cancel my subscription

 

 

Anonymous User
Not applicable

@OlderMowgli 

I know this will sound strange, but a previous poster said that their old TalkTalk router (Sagemcom Fast 5364) worked on their Now line, after they factory reset it, so give it a try. Do let us know either way if you do try it.

Natnat85
Mentor

I moved my Wi-Fi box away from my telly and bam works fine now hope this helps
AnnieUpNorth
Mentor

I bought two wifi extenders to boost the signal and it's fine now.

OlderMowgli
Advocate

Apologies for not being able to respond.  stupidly busy...

 

My son says the internet connecton is 'bearable'.

 

My house is big,  so finding a wifi repeater that will cover the whole house, is an issue.  

 

so,  what router/repeater can i use in place of the nowtv one (the talktalk i gave back).

 

(the nowtv device is at the front of the house).  the length from front to back is 18 metres, and from router to the left it is 10metre. , and it is currently on the 1st floor.  i have a ground floor and later may go into the roof. - wifi in the kitchen downstairs is non existent.

 

Any advise on how i can remedy this I would be interested.  

 

 

OlderMowgli
Advocate

my son has just pointed out that the now tv router does not even have a ethernet cable he can drag to his room.

 

so now, its even more of a problem..... he used a network cable before with talktalk to get reliable performance.

 

so looks like i'm really needing a new router, with nowtv.  please can someone offer advise on this ?

 

what router?  what do i need to reconfigure ? should i use repeaters ? 

 

 

chilli2
Expert 2

The router may not come with an ethernet cable, however its nothing special and any ethernet cable should work.

As for own router, all you need to do is a search on this forum for own router

Anonymous User
Not applicable

Mine is the same too 😞

 

Really frustrated as rely on a good wifi signal in the house for work - office downstairs and upstairs

 

Has anyone had any useful suggestions from NowTV themselves?

Anonymous User
Not applicable

My wifi is also very poor, when in kitchen the wifi signal reduces by 2 bars even though i can see router, i am not willing to  remove walls or doors as nowtv suggest in the help section to get a better wifi signal, my old supplier i could get signal in garden

RoyB
Legend

@Anonymous User 

 

Seriously? Knock a wall down to compensate for their crappy WiFi? 😂🤣😂😅🤣😂

 

They must be the only ISP who have to have RSJ in their list of abbreviations 😛🤣😛

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Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
SmileyPC
Advocate

Mine is awful, never had this issue Plusnet, signal strength drops out the second I leave the Lounge. if I'm 10ft + away from the router itself, its pointless having it.

Very disappointed 

gavs82008
Legend 5
Legend 5

@SmileyPC 

Have you tried the method of splitting the Wi-fi signals mentioned by @schnapps up thread?

FYI that I do not work for NOW, just a NOW customer trying to help
SmileyPC
Advocate

Thanks for that,worked a treat!!
AnnieUpNorth
Mentor

Yes I split the wifi and it made no difference.