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ClaireB1
Advocate

Issues with.bordband

Hi, my bordbamd has stoped working due to an issue with my phone line, it started at 21:15 any help please 🙏 

2 Replies
gavs82008
Legend 5
Legend 5

@ClaireB1 

Assuming you mean broadband 😜

Have you tried the old unplugging of the router for a few minutes? 
You could also do a factory reset to the router by holding the reset button for 15 seconds.

 

All that fail, call the broadband team in the morning. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
ClaireB1
Advocate

Yeah, sorry 🙈.

 

And yeah I've tryed that, and tryed restarting it all