This is a customer forum, directing the statement "YOU" will have zero power for what you are trying to do.
And yes NOW supply you the internet, however ITS NETWORK is OWNED by OpenReach and not NOW. So they HAVE to RELY on OpenReach to fix it.
At best NOW can provide discounts/refunds.
Also its not Now TV anymore, it dropped the TV part of the name from March. It is just called NOW.