Intermittent broadband dropout

[Slingshot]

I'm getting several drop outs a day, just for 3 or 4 minutes each time, the router log always has something like this, although log seems empty at the moment.

Jan 1 00:02:00 syslog: [ 120.577000] Line 0: VDSL2 link down
Jan 1 00:02:01 syslog: [ 121.580000] Line 0: xDSL G.994 training
Jan 1 00:02:15 syslog: [ 135.583000] Line 0: VDSL2 link down
Jan 1 00:03:53 syslog: [ 233.586000] Line 0: xDSL G.994 training
Jan 1 00:04:06 syslog: [ 246.589000] Line 0: VDSL2 link down
Jan 1 00:05:45 syslog: [ 345.592000] Line 0: xDSL G.994 training

I've rebooted a couple of times

Can't see how to contact support at all, chatbot is useless. 

Anyone point me at the right direction for support?

[gavs82008 · Accepted solution]

@Slingshot 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[Jayach]

Phone number in link below:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1