Home hub is crap

[Anonymous User]

I use the now TV service for a while and there great to save money access content with out using a sky box anyway Activated the now TV hub on Jan the 6th Wi-Fi kept stop connecting everyday contact customer service cannot help some reason you can have a third party router but the will not give me the username and password I have find it my self (which is completely stupid) at the minute I completely outrageous about it so I got the old router out and I need to get the username and password for nowtv broadband been all day cannot find the username and password

[Anonymous User]

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@Anonymous User wrote:
I use the now TV service for a while and there great to save money access content with out using a sky box anyway Activated the now TV hub on Jan the 6th Wi-Fi kept stop connecting everyday contact customer service cannot help some reason you can have a third party router but the will not give me the username and password I have find it my self (which is completely stupid) at the minute I completely outrageous about it so I got the old router out and I need to get the username and password for nowtv broadband been all day cannot find the username and password

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@Anonymous User

Hi

If you are using a third party router we would not have the login information for that

For a NOWTV router go to 192.168.0.1

Login using

Username: admin

password: nowtv

and try changing the wireless channel

let us know how you get on

Thanks

Aaron

[Anonymous User · Accepted solution]

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@AaronR1 wrote:

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@Anonymous User wrote:
I use the now TV service for a while and there great to save money access content with out using a sky box anyway Activated the now TV hub on Jan the 6th Wi-Fi kept stop connecting everyday contact customer service cannot help some reason you can have a third party router but the will not give me the username and password I have find it my self (which is completely stupid) at the minute I completely outrageous about it so I got the old router out and I need to get the username and password for nowtv broadband been all day cannot find the username and password

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@Anonymous User

Hi

If you are using a third party router we would not have the login information for that

For a NOWTV router go to 192.168.0.1

Login using

Username: admin

password: nowtv

and try changing the wireless channel

let us know how you get on

Thanks

Aaron

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He is asking for the ISP connection username and password.

With an ADSL and FTTC connection, there is a connection username and password that autenticates you onto the network to give you the internet connectivity.

This is not the Admin username and password for the router - this is completely different.

For example, BT use the following for their HomeHubs:

Username: [email removed]

Password: BT

However if this is a Fibre connection then the T's and C's with SKY is that you use only their own kit - so I think the same would apply to NowTV as well

[Anonymous User]

I have the username and password but some where I cannot get it connected through the third party router I am not sure if I am missing something I got the username and password though wireshark

[Andy]

@Anonymous User

Unfortunately the terms for the NOW TV Combo are that you must not use any equipment not supplied by NOW TV to access the service, so we wouldn't be able to discuss how to connect your other router direct.

The wireless performance of the hub isn't great, an alternative you might want to consider is turn off the wireless on the hub and use a different device connected to your hub as an alternate wireless access point.

[Anonymous User]

Well I was talking to customer services and they say this to make people use there equipment there is away to use third party router but they will not provide it me because they don't have access of this information but that does not mean you cannot find it yourself and as a customer no terms and conditions can tie me down as a customer I am paying for something what not doing its full potential and I want to fix it but $ky don't want to help at all I am sorting it out it the for sky fibre customers as well

[Anonymous User]

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@Andy wrote:

The wireless performance of the hub isn't great, an alternative you might want to consider is turn off the wireless on the hub and use a different device connected to your hub as an alternate wireless access point.

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@Andy

Are they really that bad? I would of thought they performed the same as the Sky ones since they are just re-branded (well no Skybox light and a horrid green nowtv logo being the notiable differance). I know the the Sky hubs are not super and have limited options in the software but ive never experianced issues with the WiFi. I'm in an very old house with 3 floors, high ceilings and super thick walls with router in bottom corner of building and have no issues with WiFi reception through entire house, even outside i can pick it up. I know the sky hubs get alot of put down but mine has never failed me. (My TalkTalk one was utter garbage compared, as was our BT hub).

Just find it interesting that the NowTV hub doesnt seem to live up to the same performance :S (Though i always wondered and is one of the reasons ive never been interested in the Combi.. dont want to replace what i know works and is reliable).

[Anonymous User]

If you must use Sky's equipment per their terms, then the best thing to do is disable the wireless on the Now TV Hub, and then purchase a Wireless Access Point (or a router that has AP mode) and then add then connect this to the Now TV Hub - this will then allow the Now TV Hub to handle the actual connection, autehntication etc. but the AP will act as the "wireless hub" for which you can connect devices to and benefit from the better wireless etc, potentially offering 5GHz Wi-Fi as well should you purchase an AP that offers it 🙂

[Anonymous User]

Hi Guys

You can use your own router I have just posted i nanother artical, you need a decent router of course that supported fibre VDSL2 then yo ucan extract username & password from there. Take note when using your own and you come into problems they will not support you. You will need to plug back in there router. If you have connection problems for example with your own try plugging there's back in and see if the issue is still there if so then problem there end or line.

[Anonymous User]

Hello

What you need to do if ignore the password, and use the long username, as you can see when looking close up it will be serial number 🙂 check the setting and untick username & password on your own router enter details manually but without password and use serial number