Home hub is crap

[Anonymous User]

I use the now TV service for a while and there great to save money access content with out using a sky box anyway Activated the now TV hub on Jan the 6th Wi-Fi kept stop connecting everyday contact customer service cannot help some reason you can have a third party router but the will not give me the username and password I have find it my self (which is completely stupid) at the minute I completely outrageous about it so I got the old router out and I need to get the username and password for nowtv broadband been all day cannot find the username and password

[Anonymous User]

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@Anonymous User wrote:
I use the now TV service for a while and there great to save money access content with out using a sky box anyway Activated the now TV hub on Jan the 6th Wi-Fi kept stop connecting everyday contact customer service cannot help some reason you can have a third party router but the will not give me the username and password I have find it my self (which is completely stupid) at the minute I completely outrageous about it so I got the old router out and I need to get the username and password for nowtv broadband been all day cannot find the username and password

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@Anonymous User

Hi

If you are using a third party router we would not have the login information for that

For a NOWTV router go to 192.168.0.1

Login using

Username: admin

password: nowtv

and try changing the wireless channel

let us know how you get on

Thanks

Aaron

[Anonymous User · Accepted solution]

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@AaronR1 wrote:

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@Anonymous User wrote:
I use the now TV service for a while and there great to save money access content with out using a sky box anyway Activated the now TV hub on Jan the 6th Wi-Fi kept stop connecting everyday contact customer service cannot help some reason you can have a third party router but the will not give me the username and password I have find it my self (which is completely stupid) at the minute I completely outrageous about it so I got the old router out and I need to get the username and password for nowtv broadband been all day cannot find the username and password

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@Anonymous User

Hi

If you are using a third party router we would not have the login information for that

For a NOWTV router go to 192.168.0.1

Login using

Username: admin

password: nowtv

and try changing the wireless channel

let us know how you get on

Thanks

Aaron

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He is asking for the ISP connection username and password.

With an ADSL and FTTC connection, there is a connection username and password that autenticates you onto the network to give you the internet connectivity.

This is not the Admin username and password for the router - this is completely different.

For example, BT use the following for their HomeHubs:

Username: [email removed]

Password: BT

However if this is a Fibre connection then the T's and C's with SKY is that you use only their own kit - so I think the same would apply to NowTV as well

[Anonymous User]

Hi Guys

You can use your own router I have just posted i nanother artical, you need a decent router of course that supported fibre VDSL2 then yo ucan extract username & password from there. Take note when using your own and you come into problems they will not support you. You will need to plug back in there router. If you have connection problems for example with your own try plugging there's back in and see if the issue is still there if so then problem there end or line.

[Anonymous User]

to find the adsl username and password for the Nowtv hub two box (using a windows PC with wired LAN connection) download the sky credentials extraction tool from here: 

http://www.skyuser.co.uk/forum/extracting-sky-router-passwords/59028-simple-tool-extracting-username...

Also download the PDF instructions and follow these, although this is for a sky hub it works for the nowtv hub 2!

install the programme and follow the instructions (set the nowtv hub to WANOE and use the RH LAN port), after the programme has installed you need to run Sky Credentials Extractor from the start menu in windows (dos box will open) - the Password and username it extracts should then be used on the new ADSL moden you want to use!

[Alk2]

But what connection type do you use?

I understood that with ADSL you could not use say PPPOA. Therefore, it made it very difficult to use an alternative router.

[Anonymous User]

the adsl home hub lacks features (only 2 lan ports, no USB port etc...) and it doesnt get good reviews, my existing Talk talk router (HG533) was used, just changed the user name and password at the "connection" page and it just worked! I am sure this router is PPPoE?

The username is always 7050afc186e0@nowtv but the password (HEX-DEC) differs from router to router I understand this is to lock you to the now TV router, which obviously makes life a lot easier for them if something goes wrong!

The HG533 is a bit long in the tooth but it is still faster than the Hub2 and can have upto 4 ssids, two of which I have setup for special WiFi devices, plus I use the USB port for network storage.

Also I couldnt see how to disable the WPS and password on the hub2, (a security weakness).

[Alk2]

Thank you for that. Yes, the HG533 does appear to be PPPoE.

Just so that you know, it is possible to disable WPS on the nowtv hub2. There is a tickbox "Enable WPS" under Wireless and under the "Wireless Access Point" heading for both 2.4 and 5Ghz.

[Dimma]

Can you walk me through how did this? Please it will be highly appreciated 

[Anonymous User]

I have the username and password but some where I cannot get it connected through the third party router I am not sure if I am missing something I got the username and password though wireshark

[Andy]

@Anonymous User

Unfortunately the terms for the NOW TV Combo are that you must not use any equipment not supplied by NOW TV to access the service, so we wouldn't be able to discuss how to connect your other router direct.

The wireless performance of the hub isn't great, an alternative you might want to consider is turn off the wireless on the hub and use a different device connected to your hub as an alternate wireless access point.

[Anonymous User]

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@Andy wrote:

The wireless performance of the hub isn't great, an alternative you might want to consider is turn off the wireless on the hub and use a different device connected to your hub as an alternate wireless access point.

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@Andy

Are they really that bad? I would of thought they performed the same as the Sky ones since they are just re-branded (well no Skybox light and a horrid green nowtv logo being the notiable differance). I know the the Sky hubs are not super and have limited options in the software but ive never experianced issues with the WiFi. I'm in an very old house with 3 floors, high ceilings and super thick walls with router in bottom corner of building and have no issues with WiFi reception through entire house, even outside i can pick it up. I know the sky hubs get alot of put down but mine has never failed me. (My TalkTalk one was utter garbage compared, as was our BT hub).

Just find it interesting that the NowTV hub doesnt seem to live up to the same performance :S (Though i always wondered and is one of the reasons ive never been interested in the Combi.. dont want to replace what i know works and is reliable).

[Anonymous User]

If you must use Sky's equipment per their terms, then the best thing to do is disable the wireless on the Now TV Hub, and then purchase a Wireless Access Point (or a router that has AP mode) and then add then connect this to the Now TV Hub - this will then allow the Now TV Hub to handle the actual connection, autehntication etc. but the AP will act as the "wireless hub" for which you can connect devices to and benefit from the better wireless etc, potentially offering 5GHz Wi-Fi as well should you purchase an AP that offers it 🙂

[Anonymous User]

Totally agree just recently wifi is rubbish customer service was a waste of my time on a mobile saying there's nothing wrong there end... Even purchased a brand new  hub 2 as they didn't want to know and still have the same issue... Especially when most of the wifi equipment I. E mobile..... TV... Google home speaker is in the same room as the router and they say you made need to buy a third party router so there saying I'm paying for super crap fibre and need to buy another router to get decent broadband if any at all fuming to say the least 

[Anonymous User]

Just moved over to Now BB (30Mbs) and having troubles with wifi....

Got a windows tablet which gets the full 30Mbs, but my Android phone is struggling at anything between 0.01 and 3.0Mbs... (yes 0.01...). I can have the phone 12" from the router and no change...

What's strange is that I'm sure the first couple of days I did a Speedtest and got 20+ on the phone, but cant replicate it...

NowBB have been useless, sent me another Hub2 but that was worse, the wifi was the same but it kept dropping the internet completly (second hand one, no Brand Name protection stickers...)

Tried all sorts including dropping IPV6 on LAN side, different security (AES vs Mixed etc), different channels, no change...

Its so annoying when my old cr@ppy EE Brightbox would let me browse while sat in the car at the end of the garden! As for only 2 LAN ports that's just tight... I've got 2 PCs and a NAS so can't get them all on...

Going to try Customer Service again, but not holding my breath...

Do you think I can get that Brightbox (ADSL and Fibre options in it) to run on NowBB?

(it was a rebranded Skybox anyway, there were Firmware issues a couple of years back when some pages said Sky and some EE... )

[Anonymous User]

Hello

What you need to do if ignore the password, and use the long username, as you can see when looking close up it will be serial number 🙂 check the setting and untick username & password on your own router enter details manually but without password and use serial number

[Anonymous User]

I have set up a TP-Link router and used the serial number of the NOWTV hub to connect. It works. Only problem is I cannot view any web sites as I get DNS errrors. I have used the DNS settings as per the NOWTV hub but it still does not work. Any ideas?

[Anonymous User]

I manage to get the DSL up with bt homehub 5a with custom firmware - lede project. all okay but no uplink as stated before.. did anyone sort out the DNS ?

[Anonymous User]

The now tv serial number. did you use this as the username or the password. 

Also for dns have you tried either google dns 8.8.8.8 / 8.8.4.4 or Open dns 208.67.222.222 / 208.67.220.220.

[Anonymous User]

Hello All,

I've wrote a blog about this to show how I've resolved my problem! 

Link here 🙂 

[Anonymous User]

sky router is rubbish, i tried to use it with my voip adapter and it kept on breaking it. I then extracted my login details and use a D-Link router and there were no problems. The sky routers are so crap it is unbelieveable... only fit for the bin in my opnion.