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Help!My Broadband Can't be enable

  I recently applied for Now's BroadBand, and it shows that my activation time is September 27th. However, it is already September 28th and I am unable to connect to the internet according to the instructions. I tried various methods but they didn't work, so I tried to call Now's customer service, but the person who answered our call is always AI. Can anyone tell me how to solve this problem or how to contact effective personnel

Elite 3

@Clef wrote:

 I tried various methods but they didn't work, 

There is only one method for connecting your router, directly into the master socket via the supplied filter, unless you have a pre-filtered socket. This BT help page explains it:

What type of master socket have I got? | BT Help

If it still doesn't work, call the number in this link:

Legend 5
Legend 5


Outside the link provided by @Jayach you can try the number in this link. Make sure you’re signed in and use the ‘How to get in touch’ drop down for the number.

If there is a delay on getting you activated, highlight this to staff.

FYI that I do not work for NOW, just a NOW customer trying to help