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Robbie
Mentor

Going live

Hiya I'm supposed to have engineer today but had message saying good news you don't have to be home you'll be live by midnight. Now engineer just messaged me saying there's no TAM at my exchange so i cannot connect. What's happening do i still plug my router in and wait for 3green lights. Engineer said he's step 11 and step 9 isn't done yet. I'm lost 

1 Solution
gavs82008
Legend 5
Legend 5

@Robbie 

Not sure what "TAM" means. Although if your go live is today and you are told you don't need an engineer, there is no harm in setting it up yourself. 

Best to give the team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

FYI that I do not work for NOW, just a NOW customer trying to help

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4 Replies
gavs82008
Legend 5
Legend 5

@Robbie 

Not sure what "TAM" means. Although if your go live is today and you are told you don't need an engineer, there is no harm in setting it up yourself. 

Best to give the team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 @Robbie 

Mr Google reveals:-

https://www.cvf.openreach.co.uk/orpg/home/aboutus/glossary.do

TAM

Test Access Matrix. A device to test problems in a DSL and POTS system. It can do a look in and a look out test to determine problems in the system.

But not having one of those doesn’t look like it would be an issue, unless your line doesn’t work anyway, and he has nothing to diagnose the issue with.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Robbie
Mentor

Yeah my lines not connected yet either. He said he's stage 11 and stage 9 not done yet so he's unable to do anything.  

Robbie
Mentor

Cheers