Frequent Disconnection

[Disconnection]

Dear Now Team,

I am having regular disconnection and bad performance on my network, please help to resolve on priority since I am working from home.

Regards,

Ramesh

[gavs82008]

@Disconnection 

You never speak with broadband support on here ever I am afraid. 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Disconnection]

HI,

Thanks for your reply, I have tried all the options before reaching out,

First of all why Customer Care number is not working 0330 041 2460 and 0330 332 3050 both are not working when I tried calling from my Lyca mobile its says please check the numbers.  In fact chat Jiffy also waited long time.  What is the correct number to reach the customer care. I am really struggling on this issue from last Saturday to reach your customer care.  I am really dissatisfied on the service.

[gavs82008]

@Disconnection 

The number is in the last link from my post.

[Disconnection]

Again, the network is frequently disconnected, I am really not happy with your service the number mentioned not working, really very poor customer service no phone number and chat service, if no one connected with me, you are happy to disconnect the service with out any penalty. Since it’s no my fault 074049-54816

[gavs82008]

@Disconnection 

How on earth can you say there is no number for broadband support, where my first post last link contains the number 😐

Also you are NOT meant to post personal details on here as it's a direct break of forum and GDPR rules. 

[Disconnection]

Hi gavs, Good Day! Could you please help me how to edit the post, I am unable to do so, Iam newbie to the forum

[gavs82008]

@Disconnection 

To edit a post you need to use the 3 vertical dots at the side. However there is a time expiration when you no longer can edit a post. So if it's not giving you the option it'll be time expired on editing the post. 

[RoyB]

@Disconnection 

 While Now are unlikely to stop you WFH over their broadband, it isn’t sold, rated, or priced for business use, so you wanting priority for this purpose isn’t going to cut much ice with them 😢

It might be better to soft-pedal that…..

[Jayach]

And, just to let you know, you are not talking to Now here so saying thinks like "your service" is pointless.