Fast fibre line

[MickyB]

My street has just recently had fast fibre installed by Open Reach, how do I contact now tv to get the line installed to my house.

[schnapps]

Hi @MickyB 

Is that fast fibre to the street cabinet or to the premises ?

NOW don't currently offer Fast Fibre to the Premises (only to the cabinet).

If you want FTTP and BT Openreach have already provided this service in your street, then you need to look at alternative ISP's who offer this service such has Sky, BT etc.

Here's an email address if you want to ask the question directly to NOW about FTTP (Fibre To The Premises).

[schnapps]

Hi @MickyB 

If you rather phone the NOW Broadband Team instead of emailing them, then use the telephone number on this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[MickyB]

Would have been nice to know before we changed to now tv in December, so now we are in this position for another 11 months

[schnapps · Accepted solution]

Hi @MickyB 

Phone them up and see what they say.

[MickyB]

I’ve mananged to speak to someone at now tv . The answer is they don’t put the line in to the house.

[RoyB]

@MickyB 

https://help.nowtv.com/article/early-termination-charges

So quite a penalty….

I don’t suppose your speeds are below the guaranteed minimum that Now promised you, which would give you an out, or any of the other escapes that Now accept?

If not, and you really want the new FTTP, try contacting BT and explaining the situation.

They may be able to put the hard word on Now and get you over to BT relatively penalty-free, given that Now can’t offer you the available Superfast Fibre 😢

[Grumpyfrog]

We are in a similar situation. 

I joined Now Broadband in January and signed up and paid for 'Superfast' in the knowledge that Openreach would be laying new fibre cable in our street.

This has now been done, and although I am getting reliable broadband service from Now, (c30mbps) I am not getting the service nor the speed I am actually paying for.

It is very disappointing to learn on the forum, that Now will not link super broadband to my house, so effectively no chance of faster download speeds.

Now have not yet been contacted.

Any options open to me?.

[Anonymous User]

@MickyB 

Perhaps try Sky, they should be able to use the FTTP, and as they own Now maybe they can waive the fee, or credit it to your new Sky account. (No idea if it is possible, but worth a try)

[Anonymous User]

@Grumpyfrog 

Why do you think you are not getting the service nor the speed you am actually paying for?

Presumably you are on Super Fibre, and although they claim average speed of 63 Mbs, it is an average and is dependant on the Openreach line. You should have been quoted a personal estimate when you signed up.

If you want to know what Openreach believe your line capable of, look here:

BT Broadband (btwholesale.com)