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Anonymous User
Not applicable
‎13-01-2018 19:43

Dreadful Speeds

Well enough is enough.  I've tried to contact help and it tells me that speeds are ok.  Cannot even contact chat because it's so slow.  Only option is to cancel payment and go elsewhere.  Enough is enough

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1 Reply
Andy
Legend 5
Legend 5
‎13-01-2018 21:12

@Anonymous User

 

Welcome to the forum. Guessing you've already tried rebooting your broadband hub to see if that helps? If so, I'd suggest giving the broadband team a call from your home phone (free for NOW TV broadband customers) so they can check things at their end and talk you through some steps.

 

You can find the telephone number for the Combo Team by going to your My Account > My Package page

https://account.nowtv.com/my-package

and click the Moving Home ‘Find out how’ button at the bottom, it will show you the number to call (even tho you’re not really moving home!)

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

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