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Changing my wireless password

I spent 2 hours on my mobile calling now TV yesterday to get my hub working as it would not accept any passwords 


still no access to my internet 9 hours later


can anyone help 

Legend 5
Legend 5

Hi @Steve1001 

Have you tried holding in the reset button on the back of the NOW Router for around 15 seconds to reset the password back to factory default.

Then use the wifi password on the sticker underneath the bottom of the NOW Hub Router (assuming it's a Hub 2).

When entering the wifi password from the sticker be careful if there is any zeros or O or I or L etc because sometimes it catches people out.

If that doesn't work if you have a laptop for example with a Ethernet connect that to the Router and go into the NOW web page Router Settings and change the wifi password.

The URL web page is and when prompted under the wireless tab the username and password is admin nowtv.