04-04-2022 10:32
Hi all, just,signed on the NOW broadband. Had a read through all the blurb but can't find the info I'm looking for.
Do I have to notify my old provider that I'm off to greener pastures or is it all taken care of by the NOW mothership?
Thanks
04-04-2022 10:38
Which provider are you switching from? If it's not Virgin, then NOW will do everything.
04-04-2022 12:11
You should however opt to keep your existing landline phone number to make the process smoother.
04-04-2022 12:56
Switching from BT, they're really going nuts with the charges now.
04-04-2022 13:03
@Billinom8s wrote:Switching from BT, they're really going nuts with the charges now.
As long as it is FTTC with BT no problem. If you are on FTTP with them it may get a bit complicated.
04-04-2022 13:06
how come?
04-04-2022 13:28
What product and speed were you on woth BT?
Because there are Ofcom rules regarding switching between FTTC providers, but they don't include FTTP (yet). Also Openreach may not really want to reconnect the copper as they are trying to phase it all out.
Openreach Tweak Stop Sell Rules in Copper to Fibre Switch Areas - ISPreview UK
Are you on FTTP at the moment? It may all go well switching back, I just wanted to warn you it might not.
