Broadband speed

[Tina1]

Well had an issue with slow broadband for a few weeks then lost phone line so NOW TV sent out an engineer from open reach who looked into the issue and basically told me the line is knackered and needs replacing but open reach will not replace this as the cost would be around £9000 to dig up the road.

I have a phone line back because he fixed it as best as he could but my broadband speed is currently 17.5 and 4.5 my guaranteed speed is meant to be 27.5 and 5.5 but no matter who I go with unless the cable is replaced I am never gonna get anywhere near this my issue is who is held responsible for replacing the line, Spoken to neighbours and they all have the same issue but we’re not informed that there is a fault with the cable so everybody’s paying for service they’re never gonna receive

[RoyB]

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@Jayach wrote:

I'm giving up now. My crystal ball has broken, so I won't be able to understand what you are replying to.

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@Jayach 

That’s because you haven’t split the bands, the Now equivalent of casting the runes 😛

[gavs82008]

@RoyB 

[redchiz1]

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@Jayach wrote:

I'm giving up now. My crystal ball has broken, so I won't be able to understand what you are replying to.

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That's a good excuse. You could of course just admit that you were arguing for the sake of it, even when you were wrong?

[Jayach]

I wasn't going to reply again, but I don't like to be accused of being wrong.

Can you state, unambiguously, which of my comments are "wrong"?

[redchiz1]

"FTTP is Ultrafast Fibre, not Superfast Fibre."

[Jayach]

BT/Openreach would disagree with you, and as Now only use Openreach (but not FTTP yet) they are best placed to define descriptions. 

https://www.openreach.com/fibre-broadband/ultrafast-full-fibre-broadband

[RoyB]

@Jayach @redchiz1 

Pot, kettle?

[redchiz1]

As NOW don't offer FTTP that point about who describes what and how is otiose in this instance, do you not think? 

[Jayach]

No, I think it is very relevant to this thread.

@RoyB asked the OP if she had FTTP available in her area, but in my opinion, he used the wrong description for it, so I corrected him. 

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@RoyB wrote:

@Tina1 

Any prospect of FTTP (Superfast Fibre) where you are? 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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@Jayach wrote:FTTP is Ultrafast Fibre, not Superfast Fibre.

Ultrafast Full Fibre Broadband | Openreach

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I didn't want the OP finding she has Superfast fibre available and thinking that was FTTP.

What on Earth that has to do with you, I don't know.

You have made absolutely no useful additions to this thread, you just seem to be trying to find fault with anything I post.

Personally, I don't care, but when it can be confusing to the people I'm trying to help, I find it annoying.

[Jayach]

@redchiz1 

Oh and, I was not wrong, I rarely am. Perhaps you would like to admit you were.

[redchiz1]

BT/Openreach may well use the word Ultrafast. Strangely enough both EE and Plusnet, BT subsidiaries, use the words Full Fibre, which while far less glamorous seem to me to be more on point.

Other ISPs use a variety of product names including Superfast, along with such as Hyperfast and Gigafast, sounds impressive eh? The nomenclature used for marketing purposes has few limits it seems. Sometimes numbers are appended, but even then there is quite an array. So it does seem to confuse customers at times. Singling one such terminology out as correct above another is not helpful. Or, to put it another way, wrong. Unless it is FTTP, or perhaps Full Fibre.

Interestingly, I found an example on the Vodafone forums where a customer was confused as to exactly what type of service they would be getting. One poster in particular was vehemently stating that what they call Superfast 100 not only was, but could only be FTTP. 

https://forum.vodafone.co.uk/t5/Broadband-activation/Is-SUPERFAST-100-Full-Fibre-FTTP/td-p/2704553 

[Jayach]

As you rightly surmised, that was indeed me. I was referring to Vodafone's nomenclature, where they used Gigafast for their original Full Fibre service, as that was CityFibre's name for it, and they used only CityFibre for FTTP at the time. I didn't agree with the names they were using for the Full Fibre products and their Superfast 1 and 2 products can be both FTTC and FTTP, and the only way customers know which they are getting is a single digit difference on the order number.

In general, I prefer to use Openreach's names, as they are far and away the largest supplier of fibre products in the U.K., but I will tailor my replies to match the intended audience. I stand by my statement that as Now are an Openreach only supplier I will use Openreach's names here. 

[redchiz1]

OK, I guess that's the nearest you can muster to admitting you were wrong. But I still don't think that using Openreach names is relevant. I have FTTP from TalkTalk on the Openreach network and they call it Full Fibre. As do EE and Plusnet, as I mentioned earlier. Best to use neutral terminology for avoidance of any confusion, don't you think? 

[Jayach]

a) I am not admitting I am wrong, because I am not.

b) I wasn't the one who used the Superfast name first, I would always use FTTC/FTTP in preference to less obvious meanings, I was just correcting an incorrect use of superfast for FTTP.

c) this is now getting very boring, I will say no more.

[redchiz1]

Had you corrected it by saying that there were many names for FTTP products I would not have demurred. But instead you insisted that you were right to call it Ultrafast (wrong) and you still seem to be insisting that. And this became boring a long time ago. 

[Jayach]

@Tina1 

If you are still around, sorry, but we have rather hijacked your thread.

[RoyB]

So Vodafone do (or did) describe one of their FTTP products as Superfast. And I seem to recognise one of the posters there, using the words Superfast and FTTP in the same sentence, back in March this year, to talk about the Vodaphone service in question 😛

Nowadays though, I see that Vodaphone just call these services Full Fibre, to hopefully end this sort of confusion, at least for Vodaphone customers, given that the word Fibre is able to be used, without qualification, for the hybrid, FTTC products such as the Fibre options Now offer.

The sooner Now start offering an FTTP product the better, though, as they will then have to provide the differentiation from FTTC that is sadly lacking in their current descriptions.

The tyro, looking for a suitable broadband service, is not well served by the current nomenclature, which serves to confuse rather than to illuminate. Even for the experts 🥴

[RoyB]

@Jayach @redchiz1 

Now I’m cross to have been contradicted when I said Superfast instead of Ultrafast, because even though I thought I was wrong, I’ve never heard the term Ultrafast used, even though this is the second property I’ve had BT FTTP installed at, and Superfast doesn’t clash with any naming that Now use, and it has been used in the past by Vodafone to describe an FTTP service they offered.

It’s all a bit ‘Allo ‘Allo:-

Rene: Have you ever been wrong?

Michelle: Only once. I thought I was wrong, but I was wrong about being wrong.

😛

[Tina1]

update terrible telephone line again so much crackling on the line can hardly hear people talking but only my end, speed fluctuating 16 to 17  and 3 to 3.5

[redchiz1]

Sorry to see that you are still having issues. All you can do is report it to NOW again, it is something that Openreach clearly need to fix. Try the complaints number: 0800 759 1213.

[Jayach]

If the fault has worsened to the point where it is effecting voice calls, Openreach should make every effort to correct it, irrespective of costs. You have a right to expect a decent service. Definately get Now to call them out again.