cancel
Showing results for 
Search instead for 
Did you mean: 
HFisher
Advocate

Broadband router hasn't arrived

Service is supposed to go live today, router was dispatched on the 2nd via 48hrs Royal Mail. It hasn't arrived. 

0 Thanks
Reply
3 Replies
gavs82008
Legend 5
Legend 5

Re: Broadband router hasn't arrived

@HFisher 

My recommendation is to call the broadband team. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

You can also check out this FAQ for broadband with Now TV

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

 

Your Hub Two will arrive a few days before your phone line is activated. It'll be delivered by Royal Mail, and we'll give you a link to track the delivery.

Keep in mind

You'll need to wait until your phone line is activated before setting up your Hub Two.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
HFisher
Advocate

Re: Broadband router hasn't arrived

My broadband is live, the router hasn't arrived. I need the connection information to change my existing router to connect whilst I wait up to five days. So if some nice person can give me the Vlan id , login and password. Thanks. 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Broadband router hasn't arrived

@HFisher 

Your best option is to call the broadband team. The free from number is on the first link in my original post. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply