Broadband Service Updates

[WN88]

This morning, just after starting work, my internet dropped entirely and I've had to revert to using a temperamental hotspot.

Whilst NowTV's website does show that there's a problem, unlike other providers it doesn't give any further information so far as I've found.

Does anyone know where I can find information such as an estimated return-of-service time, or even what the issue is?

[Saku]

You should be so lucky. This happens repeatedly and I've never managed to find a way to be kept in the loop. Calling just yields the same "we know there's an issue we're working on it" line and we're just left waiting and unable to work. 

[WN88]

So I see...

Just managed to get through to a customer service rep who couldn't even tell me what the geographic spread was, any kind of estimated return to service or anything remotely helpful. Not her fault, but NowTV seriously need to take a look at their service. This is woefully inadequate in the age of WFH when we're all jumping onto multiple video calls everyday.

[MJH68]

According to the help team on Twitter they’re no outages although an automated message is on their phone line this mob are hopeless 

[Saku]

Partner just looked into it (he lives in NY, USA, and somehow had better luck finding answers than us customers!!) And found info that there's an outage in Lincolnshire and East Midlands. 

Guess we just wait and see. Fun times.

[Em1]

I’m in Lincoln too, just got through to someone who said there is an outage in Lincolnshire..then as she was about to say something else the line dropped -_- 

Guess it is just gonna be a a game of wait and see 

[WN88]

Looks like it's even wider than that, according to DownDetector https://downdetector.co.uk/status/sky/map/ - outages reported nationwide, but it's OpenReach who are working on it? Something sounds fishy.

[gavs82008]

@WN88 @Saku 

Any service updates

https://help.nowtv.com/service-status

Best to give the broadband team a call to see what the ET is for being resolved. Number in the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[WN88]

@gavs82008  Thank you, but as said further up the chain, both of these have been useless at providing any useful information.

[gavs82008]

@WN88 

Ah right sorry, I must have got lost in the threads. Seems to be a few outages this morning. 

Being a BT broadband customer living in Edinburgh I can only suggest to keep pestering the broadband team. 

If they tell you to go to the forum, inform them that they are wrong to do so as it is used primarily by customers. 

[MJH68]

Mine is back up and running 

[Saku]

Having a fun little game of pass the blame on to the next poor shmuck, it seems!

I also saw outages countrywide on down detector. The quality of service is appalling.

[SM1]

Hi, I am also in Lincoln. Does anyone have an ETA for when this will be back up? Thanks

[Saku]

I don't think anyone knows, least of all customer service. 

[Edmund]

Also in Lincoln. I just phoned and was told it’s a ‘72 hour timeframe’! Great. Doesn’t seem to be any clear indication of what the actual fault is, just that ‘Openreach are working on it’

[Edmund]

Just started working again here. Hopefully the same for everyone else!

[SM1]

Anyone dropped again? 

[GMag]

I am in Sandbach and it has been up and down and slow since Saturday..

[RoyB]

I have BT, and if my landline broadband goes down, I am switched within three minutes to cellular over EE, with my supplied BT Minihub.

For business purposes, if you have them, accept nothing less.

[MJH68]

It's down again for me,new router,new wires, power cable etc and zilch ! 

[RoyB]

@MJH68 

But old copper to the cabinet, most likely.