11-07-2023 17:20
Hi All,
Am in London W2, and haven't had broadband all afternoon. Is anyone else having the same issue? The Now App just says, "There is an outage affecting this customer" but I can't get any more information and it's really affecting trying to work from home.
Any further information would be really helpful, thanks
Solved! Go to Solution.
11-07-2023 21:12
To follow up from @redchiz1
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
11-07-2023 18:46
Nobody from NOW will respond here I'm afraid. If it is a known outage then it will take however long it takes to fix it. All I can suggest is that you call the support team on 0330 332 3050 for any further updates.
11-07-2023 21:12
To follow up from @redchiz1
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
12-07-2023 7:52
That’s really useful. Thank you. Got back online at 2330 last night thankfully!