Broadband Down Sussex

[Xither]

Anyone else got their broadband down? Any update as to when this will be fixed?

Cheers

[gavs82008]

@Anonymous User 

Just replied to your other post on the other thread.

[gavs82008]

@Xither @Jemma1 @Anonymous User @JLK2 

Call the team for an update. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expec...

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480

[Jemma1]

I won't waste my time. Will just wait for it to come back on. Its not like its just my line so no point clogging up a phone line to just hear 'we are working on it'. Thanks though! 

[JLK2]

I called 0330 332 3050 and was met by a message saying broadband was down. It didn't say where in the country, so I guess it could apply to anyone at anytime.

Would Brighton and Worthing go down at the se time, or would it be more localised?

Got a feeling I'm just asking other disgruntled customers rather than anyone that really knows though. 

[Anonymous User]

Tried the number and they are stating due to travel disruption they have had to change their hours and the line is now closed. 🤬

[sofia]

yes ours has been down for almost 2 hours now, , we are brighton/hove based- I did call and get through and was told that it would be fixed within an hour- still waiting. Amber light on the centre of box is mocking me.. ! 

[Anonymous User]

Im on the waiting line so im stuck whether to stay on it or not as if i hang up i might not be abled to get in touch with anyone tonight and i really need my internet as its the only signal i get in my flat really and have health issues

[Anonymous User]

Internet down here in Chichester too 😩

[Anonymous User]

I am staring at orange light in Brighton. I can,t speak to anyone as line's are closed. With service expected to work24/7 one would expect tech support to be available. #crankup my broadband!!!! Does anyone know when this is going to be given?

[Anonymous User]

It’s been down in Kent since 7 too- wasn't able to get through to anyone on the phone and information online was lacking - definitely thought it would be fixed by now! 

[Andy7w6w]

It worked briefly I think it's gone again! 

[Anonymous User]

Mines down & I'm in NE Kent. Been down since Approx 11.15pm. 

[Anonymous User]

Just a thought......Will we still get billed for these hours without Internet. They know its a problem on their side - they've admitted that.....so why should we have to pay for an issue that they aren't sorting out? 

My Internet loses connection at least 4days out of 7, but its always at night. I never lose it during the day!!

Anyone else have the same probs? 

[Aphrodite]

Wales here. I have the same issue. Never experienced so many issues with my broadband before Now Tv.

[Anonymous User]

Wales here we been down since bout 830pm crazy never had this issue before

[Anonymous User]

Does anyone know what's actually going on? 

[JLK2]

No idea what's going on but mine in Worthing is back on this morning after being bad the past few days.

Do Now have some kind of performance guarantee ie compensation payment if service stops?

[Anonymous User]

So the incident for this is;

INC1825587

Reported on: 1 Sep 2021, 06:30pm

The service checker still shows service down. I'm in Essex and lost internet at 6pm yesterday. It came back at 23:00. Then went again at 01:30 this morning. How you find out updates to this incident is a mystery.

[Lou87]

I spoke to them this morning and they have said that it’s actually a BT outage and it’s affecting people all over the UK but mainly in the Weald areas, it will be affecting and provider who uses a BT line and the only time frame we have currently is 24-48 hours 

[Anonymous User]

Hi I live in Chichester. Mine was down all last night from 7.30pm was back on at 6.30 this morning but now gone off again! 

[Anonymous User]

South Winchester same issues I’m afraid. Apparently also INC1825587.