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BT Openreach Engineers & Router Login Details: Security Risk?


I've got a couple of BT Openreach engineers on site here setting up the phone line in readiness for NOW Broadband. One mentioned "setting up the router" for me after the line is set up.

Is this correct?

Won't this mean the BTO engineer knowing the login details & password for my router? Isn't this a security breach/risk? Is this normal?

Legend 5
Legend 5


It would mean plugging it in and setting up to ensure ethernet connection is provided. Which in turn wifi.

The password and login info would be on the back of the router.

FYI that I do not work for NOW, just a NOW customer trying to help

OK. The details are on a card (not that it makes a difference).  Just thought it odd that third parties have access to supposed security details.

Thanks @gavs82008 



If you are worried, you can change these details once they have finished.

I suggest changing them to whatever the previous router was, if you had one, which will save you changing all the WiFi devices in your home.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.