My activation date was 28th March. The hub lights for power and WiFi are green but no Internet light. I have done all of the recommended tests and switches, still no joy. tried using chat but get no response.
I wouldn't get your hopes up about getting quick responses/service. My activation date was the 12th of January and I still don't have service. Just several months of push back texts with no information as to what the problem actually is. Horrendous service.