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DrMatt
Newbie

5 devices?

Confused!
I’ve subscribed to the monthly Now TV deal, but can only stream on one device. As soon as another device tries to stream, it receives a message that I am already at maximum capacity! I am currently streaming the Lions match, but my son can’t watch it on his tablet. 
What’s gone wrong?!

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4 Replies
gavs82008
Legend 5
Legend 5

Re: 5 devices?

@DrMatt 

If you want to watch on more than 1 device then you’ll need to subscribe to Boost.

https://help.nowtv.com/article/what-is-now-boost


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
Mark_Weinreb
Legend 5
Legend 5

Re: 5 devices?

Nothing has gone wrong, @DrMatt

 

There was a recent change to the number of simultaneous streams permitted from 2 to 1. Boost still gives you 3 simultaneous streams and also removes third-party adverts from on-demand programs.

commanda6
Legend 5
Legend 5

Re: 5 devices?

Hi @DrMatt 

Unless you have boost you can only stream on one device at once. Now boost would allow you to stream on up to 3 devices at once. The five devices you're seeing are the devices that are in your device list. This would in effect be the last five devices you have used to access Now. Have a look at the two help article at the links below

 

https://help.nowtv.com/article/we-are-making-some-changes

 

https://help.nowtv.com/article/what-is-now-boost

 

Keep in mind that if you do sign up for boost. It can take up to 4 hours for the account changes to take effect unless you sign out the now app and sign back in again

 

I know much of this probably isn't you want to hear but at least you now know what's going on😀

 

EDIT

also see @Mark_Weinreb and @gavs82008 posts above


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
DrMatt
Newbie

Re: 5 devices?

Thanks all! 
Understood now. The marketing is slightly misleading!!

 

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